Your Privacy Fully Secured

1 Introduction

Welcome to fd99. We believe the most important responsibility of a trusted gaming platform is safeguarding its users' personal information. This Privacy Policy explains in detail what data is collected when you use the fd99 website and app, how it is used, and how it is kept secure.

This Privacy Policy applies to all fd99 services, mobile apps, websites, and associated platforms. By using the fd99 platform, you agree to this Privacy Policy.

2 What Data We Collect

Fd99 only collects data that is necessary to provide our services. We do not collect any excess or unnecessary information.

3 How We Collect Your Information

Fd99 may collect your information in several ways. We maintain full transparency in every method we use:

• Directly From You: Information you provide through the registration form, KYC verification, support chat, or email.
• Automatically: Technical data collected automatically while using the platform via cookies, log files, and tracking technologies.
• From Third Parties: Information received through identity verification services, payment gateways, and fraud detection services.
• From Public Sources: Verified information from public records or government databases where legally required.

Fd99 never collects information from third-party social media platforms without your consent.

4 How We Use Your Information

Fd99 uses the data it collects for the following purposes:

• To create, verify, and manage your account.
• To process deposits, withdrawals, and other financial transactions.
• To deliver uninterrupted gaming services.
• To prevent fraud, money laundering, and other illegal activities.
• To meet legal or regulatory obligations.
• To provide customer support and technical assistance.
• To improve the platform and deliver a personalised experience.
• To promote responsible gaming and identify problematic gambling behaviour.

5 Data Sharing & Disclosure

Fd99 may share your information only in limited circumstances, as outlined in this Privacy Policy:

• Service Providers: Trusted partners handling payment processing, KYC verification, and IT infrastructure — only the minimum necessary data is shared.
• For Legal Requirements: Data may be disclosed in response to court orders, lawful requests from investigative authorities, or other legal obligations.
• Business Changes: In the event of an fd99 merger or acquisition, your data may be transferred to the new operator — with the same privacy protections remaining in place.
• With Your Consent: Data may be shared for specific purposes if you have given your explicit consent.

Fd99 does not share your data with third parties for any reason beyond those stated above.

6 Cookie Policy

Fd99 uses cookies on its website to help improve your browsing experience. Cookies are small text files stored on your device.

• Essential Cookies: Essential for maintaining login sessions and ensuring security — these cannot be disabled.
• Performance Cookies: Used to analyse site speed and usage patterns.
• Functional Cookies: Used to remember your preferences, such as language and theme.
• Analytics Cookies: Used to understand user behaviour for platform improvement.

You can disable non-essential cookies through your browser settings. Note that some features may become limited as a result.

7 Data Protection Methods

Fd99 uses industry-leading technology and processes to keep your data secure:

• All data transfers are secured with 256-bit SSL/TLS encryption.
• Sensitive data such as passwords is stored in hashed form and cannot be read directly by anyone.
• Regular security audits and penetration testing are conducted.
• Strict access controls — only authorised personnel can access data on a need-to-know basis.
• Data backup and disaster recovery systems are active.
• Firewalls, intrusion detection systems, and 24/7 security monitoring.

8 Data Retention Period

Fd99 does not retain your data longer than necessary. Retention periods are determined based on the type of data and applicable legal requirements:

• Account Information: For as long as your account is active, and up to 5 years after it is closed.
• Transaction Records: Up to 5–7 years, in accordance with financial regulatory requirements.
• KYC Documents: Up to 5 years from the date of the last transaction.
• Gaming Logs: Retained for up to 2–3 years.
• Support Contact: Up to 2 years from the date of resolution.
• Cookie Data: Valid for 30 days to 1 year, depending on the cookie type.

Once the retention period expires, data is securely deleted or anonymised.

9 Your Rights

Under the fd99 Privacy Policy, you have the following rights:

• Right of Access: The right to know what personal information fd99 holds about you.
• Right to Rectification: The right to request correction of inaccurate or incomplete information.
• Right to Erasure: The right to request deletion of your data under certain circumstances.
• Right to Restrict Processing: The right to request that we stop using your data for specific purposes.
• Right to Data Portability: The right to receive a copy of your data in a portable format.
• Right to Object: The right to object to the processing of your data for specific purposes.

To exercise any of these rights, email us at [email protected] or reach out via live chat. We will respond within 30 days.

10 Children's Privacy

Fd99 is strictly for users aged 18 and above. We do not knowingly collect any data from individuals under the age of 18.

Age verification is completed at the time of registration. If a minor's information is collected by mistake, we will immediately delete it and close the account upon being notified.

11 Policy Changes

Fd99 may update this Privacy Policy from time to time. When changes are made:

• The "Last Updated" date at the top of the page will be changed.
• For significant changes, you will be notified via your registered email or through a platform notification.
• Continued use of the platform after any changes will be considered acceptance of the updated policy.

We recommend checking this page regularly for any updates.

12 Contact

For any questions, requests, or concerns regarding our Privacy Policy, please get in touch:

• Email: [email protected]
• Live Chat: Click the chat button in the bottom-right corner of the platform.
• Response Time: Usually within 15–30 minutes.

For formal data protection requests, we will respond in writing within 30 days. To learn more, visit our FAQ Page here.